Refund policy

RETURNS

Please note all sale purchases are final and are not eligible for return. 

You are eligible to initiate a return of full-priced merchandise purchased on Christopher Esber within 7 days of receiving your order.

To ensure your return is accepted, please refer to our return conditions below.

  • The return is handed to an affiliated courier service within 7 business days of receiving your order
  • Returned garments are in an original condition, unworn, unwashed, tags attached and associated packaging included. Any garments that have been worn, damaged, altered or washed will not be accepted
  • Returned garments received with make up marks will not be accepted for return as all returned merchandise need to be in a re-saleable state
  • Christopher Esber does not accept returns on any sale items unless deemed faulty. This excludes our 10% Welcome Offer, if this is used towards a full priced item, you are eligible for a return
  • Swimwear is to be tried on wearing undergarments and the protective hygiene sticker must remain intact. Returns will not be accepted if the hygiene sticker has been removed or altered
  • We monitor returns to identify potential abuse or misuse of our return policies. Continued returns will be flagged and potentially refused at our discretion


All US domestic return shipments are complimentary.

CREATE YOUR RETURN HERE >

 

EXCHANGES

We do not currently offer direct exchanges. To exchange an item, please return it in accordance with our Returns Policy for a refund or store credit, and place a new order for your preferred style or size.

REFUNDS

Refunds typically take 5 business days to process from when the items are received at the Christopher Esber warehouse to the credit appearing in your bank account. During peak times, this could take up to 7 days. You will receive an email confirmation of the transaction. 




Christopher Esber reserves the right to reject returns that do not comply with the guidelines and process as stated above.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@christopheresber.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@christopheresber.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@christopheresber.com.

In the instance your item is not accepted, it will be returned to you and a refund will not be granted.

 
FAULTY ITEMS

We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team at info@christopheresber.com to notify us of any issue and we will work with you to resolve it as soon as possible.

For any questions regarding returns please contact us at info@christopheresber.com.