RETURNS
Please note all sale purchases are final and are not eligible for return.
You are eligible to initiate a return of full-priced merchandise purchased on Christopher Esber within 7 days of receiving your order.
To ensure your return is accepted, please refer to our return conditions below.
- The return is handed to an affiliated courier service within 7 business days of receiving your order
- Returned garments are in an original condition, unworn, unwashed, tags attached and associated packaging included. Any garments that have been worn, damaged, altered or washed will not be accepted
- Returned garments received with make up marks will not be accepted for return as all returned merchandise need to be in a re-saleable state
- Christopher Esber does not accept returns on any sale items unless deemed faulty. This excludes our 10% Welcome Offer, if this is used towards a full priced item, you are eligible for a return
- Swimwear is to be tried on wearing undergarments and the protective hygiene sticker must remain intact. Returns will not be accepted if the hygiene sticker has been removed or altered
- We monitor returns to identify potential abuse or misuse of our return policies. Continued returns will be flagged and potentially refused at our discretion
All US domestic return shipments are complimentary.
EXCHANGES
We do not currently offer direct exchanges. To exchange an item, please return it in accordance with our Return Policy for a refund or store credit, then place a new order for your preferred style or size.
REFUNDS
Refunds are typically processed within 5 business days of your return being received at the Christopher Esber warehouse. Please allow additional time for the refund to appear in your account, depending on your financial institution. During peak periods, processing may take up to 7 business days.
You will receive an email confirmation once your refund has been processed.
Christopher Esber reserves the right to reject returns that do not comply with the conditions outlined above. If your return is not accepted, the item will be returned to you and no refund will be issued.
DEFECTIVE ITEMS
We apologize for any inconvenience caused by receiving a defective item. Please contact our Client Services team at info@christopheresber.com with your order number and details of the issue, and we will work with you to resolve it as soon as possible.
For any questions regarding returns, please contact us at info@christopheresber.com.